Terms of Service

1. Acceptance of Terms

By accessing or using the Heaven11 website (heaven11.com), you agree to be bound by these Terms of Service. If you do not agree, please do not use the site.

2. Eligibility

You must be at least 18 years old or have parental/guardian consent to use our services. By creating an account or placing an order, you represent that you meet this requirement.

3. Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• Notify us immediately of any unauthorised use of your account.
• We reserve the right to suspend accounts that violate these terms.

4. Products & Pricing

• All prices are in Indian Rupees (₹) and include applicable taxes.
• We reserve the right to modify prices at any time without prior notice.
• Product images are for illustrative purposes; actual colours may vary slightly.
• We reserve the right to refuse or cancel orders due to pricing errors, suspected fraud, or stock unavailability.

5. Payment

We accept UPI, Net Banking, Credit/Debit Cards, and Cash on Delivery. Payment is processed securely via Razorpay. We do not store card details. Orders are confirmed only upon successful payment.

6. Shipping & Delivery

Delivery times and conditions are outlined in our Shipping & Returns Policy. Estimated delivery windows are not guaranteed and may vary due to courier or external conditions.

7. Returns & Refunds

Returns are accepted within 30 days of delivery for unworn, unwashed items in original packaging. Refer to our Shipping & Returns Policy for full details.

8. Intellectual Property

All content on this website — including text, images, logos, and designs — is the property of Heaven11 or its licensors. You may not reproduce, distribute, or create derivative works without express written permission.

9. Prohibited Uses

• Using the site for fraudulent purposes
• Scraping, data mining, or automated access without permission
• Uploading harmful, offensive, or unlawful content
• Attempting to gain unauthorised access to any part of the site

10. Limitation of Liability

Heaven11 shall not be liable for indirect, incidental, or consequential damages arising from your use of the site or products. Our maximum liability is limited to the amount you paid for the relevant order.

11. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

12. Changes to Terms

We may update these terms at any time. Continued use of the site after changes constitutes acceptance of the revised terms.

13. Contact

Questions about these terms: legal@heaven11.com